Quote:
Originally Posted by Nucky
Quantum took about $50 dollars and said they service our new address across Route 44. After a month and a half of NOTHING from a communication Company, I decided to call and find out what was going on. They couldn't find our new address. I got a refund and stuck with Xfinity. I can't believe this. What the hell is going on? Is it only me? I really don't need the exercise of going through this garbage on a regular basis.
Can't a company just deliver on the promises they make? I'm sick of them all. I guess I'm Sticking to Comcrap. In all fairness, they have been good to me for the last several years. I'm just waiting for the inevitable from them. Whatever!
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They'll raise your price every year, or two years, when your "agreement" is up. Mark your calendar, and set aside around an hour for just around a month before that agreement end date. Call them on the phone. Push all the buttons to get to a live someone. OR go to the Xfinity store and have them do it for you.
What your goal is: you want the current special for new customers. It is $50/month. It's always $50/month. Unless you qualify to pay less because your income is super low, it'll be $50/month for new customers.
Tell them that you are willing to switch to another provider, but that you'd rather stick with Xfinity. And that if you have to, you're happy to let them put you through the hoops in cancelling your service, then signing back up as a new customer - at that $50 rate.
OR - they could just honor that rate for the next agreement period, and save everyone the trouble. Be understanding with them, and TRY to be patient with them. But it will take around an hour. One hour of frustration and hating your life, for a year of excellent internet service at only $50/month.