Quote:
Originally Posted by Rainger99
What is the difference between substandard service, the minimum requirements, and outstanding service?
I have never worked in a restaurant but I used to work in a customer service position and I always tried to give outstanding service to everyone that came into the store. I never thought that I should provide substandard service or even just provide the minimum requirements.
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You really need examples? Maybe you didn't have very good customer service skills, if you don't know the difference. But sure here's some examples:
Substandard customer service for wait staff:
Not coming back a few minutes after serving the meal to make sure they don't need anything - more napkins, top off the water glass, check on the first couple bites of their meal, etc.
Standard customer service for wait staff: making sure the orders are taken correctly, and if there's a delay in serving, then communicating that - along with an apology - to the customer.
Good customer service for wait staff: noticing that a customer at a table NOT assigned to them, just dropped their napkin and immediately replacing it instead of making the customer wait for their own waiter to handle it.
Excellent customer service for wait staff: upon learning from their customer that it's their birthday, bringing the manager over to express a personal "happy birthday" on behalf of the restaurant to the customer. With or without a free dessert.