Quote:
Originally Posted by Velvet
Again, you are confusing a server with a friend. They don’t have to remember your name, in fact to me that can be yucky. They don’t have to remember how you like your water, you can tell them. And they certainly don’t have to share their opinions unless asked. There maybe some lonely individuals that need this kind of ego boost from a stranger but to assume everybody does?
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You're very much the exception, not the rule.
Part of my job as a sales rep is to do server training. Most people want a friendly, engaging and honest server.
Part of the training we do encourages servers to smile, introduce themselves and engage with their customers, as well as offer honest advice when asked. Also, to learn their names if they're regulars. People in general like being greeted by their name. It makes them feel appreciated.
We also tell them to read the customer and be flexible. Some like yourself, don't want anything but service.
The server training we do has been proven to improve the customer experience and in turn increase tips.
The really good servers truly enjoy what they do, and the higher tips they make are a direct result of that.
I see it every day.