Quote:
Originally Posted by MX rider
You're very much the exception, not the rule.
Part of my job as a sales rep is to do server training. Most people want a friendly, engaging and honest server.
Part of the training we do encourages servers to smile, introduce themselves and engage with their customers, as well as offer honest advice when asked. Also, to learn their names if they're regulars. People in general like being greeted by their name. It makes them feel appreciated.
We also tell them to read the customer and be flexible. Some like yourself, don't want anything but service.
The server training we do has been proven to improve the customer experience and in turn increase tips.
The really good servers truly enjoy what they do, and the higher tips they make are a direct result of that.
I see it every day.
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Guess I'm another exceptional individual. Be polite. Be quietly efficient. Serve the meal with the least amount of interrupting as possible. (This is a date and you weren't invited to join us Becky). If you are going to refill our coffee or drinks we shouldn't even know you were here. They should appear as if by magic.
To me, once the order has been taken, the less I actually have to speak with the server about needing/wanting this or that, the better. The meal should flow as if from a wellspring, without hiccups or sputtering. A meal catered by a genie. That, to me is exceptional service. Do NOT call me Hon.