All good advice here. I would add these tips: Choose a time when you will not be interrupted. If using your own cell, make it's fully charged. Make sure you have your friend's cell phone nearby (also charged). The company may want to send an authorization code to the cell phone on record. Make sure you have passcode to open your friend's phone. Have pencil and paper nearby just in case you need to take notes. Get all the information you need to verify to the company that you are the person authorized to make account changes--password, DOB, SSN (though technically SSN should never be used as ID), the last charge to this company on the CC, CC number and 3 digit code. Keep in mind that the company's first line of defense is to encourage you to keep the service. They are trained to do that, so kind of train yourself to keep saying politely, but firmly, no. Expect that this will take more time than you were planning to spend. Make a note of any equipment they want back. (That probably won't include the dish). Finally get verification that the account is closed: A confirmation number or email to the account holder's email address. It's a lot, but if you know all this going in, you'll be better prepared, which should make this process less frustrating. And good on you for helping your friend!
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