Most times, they say equipment was not returned, and they bill you $hundreds per item.
They provide return materials. Insist on tracking numbers for every box. Do not send if no tracking numbers. Call back and INSIST on traceable shipping.
Photograph shipping label with item being returned, clearly showing details and serial numbers.
Photograph sealed boxes showing tracking numbers on shipping label.
Track and follow shipping.
Print out the "delivered" track.
Wait. Watch credit card for DTV charging for unreturned equipment. Dispute with cardit card company. Dispute with DTV - threaten to file a police report for theft.
Anyone else using DTV - highly recommend using a virtual card number for payment so you can cancel it when needed. Then when DTV mails you a letter saying you owe for equipment and they threaten sending you to collections, you can file criminal charges for extortion.
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