In NY, the EZ Pass is tied to your license plate. If is defective and does not read at the toll plaza, a light comes on saying to call EZ Pass. You don't really need to call as they snap a picture of your license and can tie back to your account. They will automatically deduct the toll from your account.
Perhaps Sunpass does the same.
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Glendale, Queens; Littleton, CO; East Amherst, NY
Village of Bonita
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