Quote:
Originally Posted by lawgolfer
Safe yourself the frustration and expense. My Samsung failed 15 days after the factory warranty expired. Best Buy wouldn't even look at it as I hadn't purchased its extended warranty. I spent $500 with a local repairman who tried his best, changing both circuit boards, but to no avail.
Samsung TV's are very hard to take apart. There are no screws. Instead, the two halves fit together and are held together with "tabs" and "slots" which click in place. These are nearly impossible to, first, separate, and even more impossible to align and connect.
My mistake was buying at Best Buy. If you bought at Costco, you get a second year of its warranty as well as a third year of warranty from an insurer. Sam's Club and BJ's offer much the same. If you bought from either of these three, you may have a warranty of which you are not aware.
The repairman did me a great favor and asking if I had purchased the Samsung using a credit card. He pointed out that the credit card companies offer an additional warranty for appliances purchased on their cards. I submitted a claim to VISA. The warranty is handled by an outside company in Nashville. I had to jump through a lot of hoops. However, I was, eventually, paid 80% of the purchase price.
HINT: Do not through the TV out until the company which handles the credit card warranty has told you to do so. I did, and it caused me an additional headache as the company claims it may need to have the TV examined. I finally resolved this with a letter from the repairman laying out the problem, his efforts to fix the TV, and photos I took of the TV and the serial number as it was being hauled away by The Villages disposal service.
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Sam's is the way to go. When we moved here We bought a 65" Sony Bravia (mistake...). It had the standard 90-day no-questions-asked return policy as well as the 2-year Costco warranty which I thought was pretty good. Got it home and as my wife doesn't watch TV and with my hearing I need earphones, hooked them up. I had tried the TV speakers but they sounded pretty tinny, which I expected. Worked well--until we got notice that the grandkids were coming for a week. I bought a soundbar. Upon hooking it up I discovered that if the soundbar is hooked up you have to disconnect the headphone tower from the back of the TV (located smack in the middle of the back, naturally) for the soundbar to work, and the only way to do that would be to move the TV away from the wall and physically unplug the headphones. There is no way to toggle between the two with the remote: a call to Sony verified this fact. I was about six weeks beyond the "no questions asked" return date, but thought I had a legitimate issue so I talked to the folks in Electronics at the Costco in Altamonte Springs. No dice. I asked to speak to the manager, who was very nice. I politely said I had been a good Costco customer over the years buying a lot of electronics from them, and that I would be appreciative if Costco recognized that fact and took the TV back. She said she'd call back that afternoon, which she did...and said to bring it back for a full refund. I told her I didn't want a refund but wanted to exchange it for another TV which would most likely cost a lot more, which I did, giving Costco something like $500 difference.
Both of us happy.