Quote:
Originally Posted by ThirdOfFive
Sam's is the way to go. When we moved here We bought a 65" Sony Bravia (mistake...). It had the standard 90-day no-questions-asked return policy as well as the 2-year Costco warranty which I thought was pretty good. Got it home and as my wife doesn't watch TV and with my hearing I need earphones, hooked them up. I had tried the TV speakers but they sounded pretty tinny, which I expected. Worked well--until we got notice that the grandkids were coming for a week. I bought a soundbar. Upon hooking it up I discovered that if the soundbar is hooked up you have to disconnect the headphone tower from the back of the TV (located smack in the middle of the back, naturally) for the soundbar to work, and the only way to do that would be to move the TV away from the wall and physically unplug the headphones. There is no way to toggle between the two with the remote: a call to Sony verified this fact. I was about six weeks beyond the "no questions asked" return date, but thought I had a legitimate issue so I talked to the folks in Electronics at the Costco in Altamonte Springs. No dice. I asked to speak to the manager, who was very nice. I politely said I had been a good Costco customer over the years buying a lot of electronics from them, and that I would be appreciative if Costco recognized that fact and took the TV back. She said she'd call back that afternoon, which she did...and said to bring it back for a full refund. I told her I didn't want a refund but wanted to exchange it for another TV which would most likely cost a lot more, which I did, giving Costco something like $500 difference.
Both of us happy.
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Just a comment. If you don't mind spending some money, you can buy a Bose 600 or 900 soundbar and Bose wireless bluetooth headphones. The headphones will connect directly to the soundbar, and you can use the headphones and/or the soundbar for the TV sound. Expensive, but very convenient.