When you tell the people at the clubhouse or the starter shack, they will have you fill out a form and have any witnesses sign it. A week later, they'll call you to pick up your certificate at whichever country club manages the course you played.
How do I know? The first hole I played in the Villages was El Santiago (the one with the cheater holes), and after not playing golf for 10 years, I made a hole-in-on on the very first hole!
I wish I could take credit, but the green was built like a funnel with the hole at the bottom. I did hit a good tee shot but it landed 10' away to the upside. It stopped for a moment, then started rolling, and in it went! I've since played that course several times, but they've moved the hole so it's not so easy, anymore.
The couple we played with were so disgusted they didn't even hang around to witness it (I can't blame them -- you should have seen the rest of my card!). But the guys at the starter shack saw it, and I picked up my certificate at Glenwood a week or so later.
By the way, you get your name in the paper, too!
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