Quote:
Originally Posted by twoplanekid
I am a board member on the NSCUDD board that was asked to approve the new billing firm and their software. Other utility and other boards were also asked to approve staffs recomendation to have this change made. Can a change be made to make it more like it was before this current change? If enough customers request a change it might be possable to make a change. You are always welcome to attend a board meeting to ask questions and or make suggestions. Please email me directly if you have detailed information about your call to customer service as money is being spent and people hired to improve our billing customer service department.
Thanks,
rick.rademacher@districtgov.org |
Wow…here’s someone who has listened and provides an action plan regarding your concern. How lovely to read this feedback. Customer service is an important part of any company and in the simplest sense you are paying for her salary and should expect a caring response to your question.