You called customer service because you didn't like the format which happened to possibly be a glitch with your software and you wanted an answer from someone sitting at a desk who sees the bill and doesn't see your glitch to explain your problem? I'm not questioning your demeanor but what did you expect her to do. If she was an IT person she wouldn't be working on customer service for minimum wage. We need to except problems, it's the age of computers changing faster than our old brain can handle
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