[villagetinker]

Originally Posted by Michael G.

Thanks for replies to my credit freeze question.

I tried to open up a account online with Vanguard, name, address, social, phone.

I got so far, then a phone number pop up to call Vanguard to continue.
I called Vanguard and they want to send me paper forms to complete to open up an account.

Is this normal procedure?

This almost sounds like a scam, are you sure you were on the actual Vangard site? I would call them and ask them directly why this happened. If you were not on their site, then depending on how much info you gave out you may become a victim of identity theft.