Quote:
Originally Posted by rockyhyder
The larger companies charge a little more because of higher overhead but will these smaller companies be there when your a/c is out on a hot summer Friday afternoon? We had an experience from a highly recommended smaller company who we had used several times but told us we would have to wait one or maybe two days before they could get to us. We called SunKool and it was repaired within three hours of our call. Yes the service call was $10 more and they charged more for the repair part but we were able to sleep in comfort in our home that night instead of sweltering in the heat and humidity for 24 more hours. You get what you pay for with these bigger companies IMHO.
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I agree. Also, some people who pay for regular maintenance think they are also buying priority access for repairs. I have never seen a maintenance agreement that actually guarantees any priority access in writing. It is a maintenance selling point with nothing to back it up.