I've had Direct TV for about two months.
1. Two weeks after installation, the receiver box hard drive cashed. It was a Friday night. Customer service said they would send another box on Monday and it would take three or four days to get here. That was almost a full week without TV. After it arrived, I was on the phone with customer support for an hour getting the new box working. Then I had to pack up their broken box and take it to FedEx and send it back within seven days or be charged $1,400.
2. I never could get High Definition, before or after the new box. Finally, after two hours (really two hours) on the phone with customer service, they agreed to send a tech to the house. The dish was hooked up wrong. I had no High Def for over a month and they generously agreed to credit my account $5.
I told them how unhappy I have been with the whole service and I wish to disconnect it. They said that would be find, but there will be a $480 early termination fee.
Consider this.
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