[Bogie Shooter]

Originally Posted by GatbTester

Kathie1, in reply to your question. This was an affair to honor a person from our Congregation who serves as our Service Director. It also was a fund raiser. Havana should never have signed the contract if they could not have provided HOT food. The dinner was held at Colony Cottage and they trucked over the food from Havana. They knew that Colony did not have the kitchen facilties to heat food there kitchen is not able to do that. It is not our job to tell the caterer what he can or cannot do. The food was absolutely inedible due to temp, they also ran out of food, as well as having to keep running back for other items that held things up. In so far as contacting the General Manager, that was done. End result three people were terminated the next day, and plans have been set forth to ensure that this NEVER happens again. Havana also returned part of the fee to our organization as well. I thought they handled the situation as best as posssible, and are also giving gift certificates to all that attended the affair.

This was a dinner not a lunch, it was not our organization's responsiblity to do anything but plan the dinner and find a caterer. The two choices given us were Mai Hi Mai Hi, or Chicken, both of which were terrible. Put the shoe on the proper foot.......they planned the dinner and provided the wait staff as well, all food came out of the kitchen plated and served. If one requested their meal to be heated, there was only one small microwave available.

I hate to burst your bubble Kathie1, but there IS a great difference between being in the restaurant and eating as you do, and waiting over fifty minutes to get one's meal served ice cold.

However, I commend the General Manager Donald, and his owner for taking the action they did following this debaucle.

Gatbtester.

This explanation was far better than your first post!