Quote:
Originally Posted by Al2014
I agree with your comments. Companies use a problem in hiring staff as the need for self checkouts. I was in a large Leesburg store today with multiple self checkout options and a few cash registers in the middle of which 1 was open. The customer in front of me had a few items, but as I learned she wanted it rang in 2 transactions. The second transaction needed a price check. During my wait there were 5 employees walking around talking to each other. One of those finally opened another register.
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If you insist on customer service from most any company in the USA, you're going to be talking to someone, 1/2 way around the world.
If you call for most any sort of service, you're mostly likely going to be directed to someone's Webpage.
We are becoming a world that is doing its best to eliminate human interaction, in any sort of business.
Complaining on the Internet isn't going to change that direction, nor is boycotting Wal-Mart going to change it. Not embracing new and accepted technology (or progress) is only going to hurt those who refuse to accept it.