All a human checkout person does is scan the merchandise, just like the customer does at the self check machine. Why pay for what you can get your customers to do for free?
The push started when people refused to work because the government was paying them not to. Retailers were forced into self-check as the alternative to customers waiting in line for humans to check them out. The complaints were already coming in about wait times. If you want to wait for a human to do a job you can easily do yourself, fine. But I’ve already been in a local store that had no human checkout lanes. If you don’t like self-check be ready to cross some retailers off your shopping list.
|