Had an experience w/Lowe’s back in MN a few years back. We bought a new washer and dryer from them, paying extra for “delivery and setup”, which they did. Washer was fine, however the dryer “delivery and setup” was lacking. The venting duct was improperly installed, being kinked in a couple of places as well as lacking hose clamps over the pipes which meant that the flexible duct kept sliding off the fitting, and the dryer was not level—so much out of level that the vibration when the machine was running was enough to have it migrate several inches from it’s installed spot on the basement floor. I called them to have them come out and correct things, but was informed that I had paid for delivery and setup only, NOT “installation”, and as such they had no obligation to correct what they did. It was not a deal breaker: a purchase of some new flexible duct, a couple of hose clamps and some time with a level adjusting the screws on the bottom took care of business, but I felt that the difference between “delivery and setup” and “installation” (which was not explained in advance) was a pretty poor business practice.
|