Quote:
Originally Posted by Nell57
Keep us updated…..we are interested in finding out how this is resolved.
Everytime you talk to warranty, mention that you post regularly on TOTV and the community is following your experiences.
Documenting all your conversations is a great idea.
People on NEXTDOOR might also have some relevant advice for you.
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The person who you speak with in the warranty dept, just forwards your issues. Making a statement that you post on a website will get you zero points.
OP are you sending emails to warranty dept, so rolling documentation is available. You will get a response that that email has been forwarded to ————. If no contact from ——— using a rolling email documents each contact and saves time from making phone calls to a person who writes down your concern. Print is key, along with photos. I will say changing landscape prior to year warranty, May be your down fall.