So we had a similar problem with our front porch. We contracted through Lowe’s but they used an outside contractor. They didn’t finish and the gate was actually falling over. When I couldn’t get any action, I stated posting pictures to Facebook and tagging Lowe’s. Thankfully we also used American Express and I threatened a charge back. Those two things got action. If the guy has a Facebook account, start posting publicly. He’ll want to get it done just to shut you up.
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