I went to small claims court twice when I lived in N.Y., the first time without a lawyer over a dispute with a cleaner who destroyed some of my clothes and the other party didn't even bother to show up and had to pay me for the damage.
The second time it was my wife's issue.
She ordered a custom dining room table which was not what she ordered, when I saw the lawyer, she hired I thought it was a lost cause. He looked like a character from Guys and Dolls. But within 10 minutes he got the furniture maker to admit he could not build what she had asked for and presented her with his version. The judge ordered him to return all the money.
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