As someone who has used this store many times in the last 20 years, both in their original Bichara Blvd location and later in the Wedgewood one also, both to purchase jewelry and to have them repaired, I would recommend Jewelry Design to anyone who asks. They have always been fair, attentive, and pleasant in their interactions with me. Full disclosure - I have never brought in a Rolex to service, since I don’t own one. But my father did years ago, and loved the service he received. It was because of my father’s recommendation that I started using Jewelry Design, in fact.
First thing I would have done is checked the Rolex website to see who they have listed as their service and jewelry center. Jewelry Design is not listed there. Next I would want to hear from Jewelry Design why they seem to advertise that they are. If I didn’t like the answer, I would address the question with Rolex. What I have found in the past, when I’ve done this with other products, is that the companies tell me they don’t list everyone who is authorized to service their product! I wouldn’t have known that if I had jumped the gun to point an accusatory finger at them without first calling the company.
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