I had the exact same experience with Massy. I've been happy with all of their other services but, when my lawn care company quit coming, I got a quote from Massy to add that service. It was pretty high, but since they did a good job on everything else, I signed up. I got billed every month whether anybody showed up or not. And usually they didn't. I had to threaten to cancel all of their services before they deleted the charges.
I've tried several other services and haven't found any that will mow, edge, blow, trim shrubs and pull weeds. That's why I'm here.... looking for one that does that.
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