I got the distinct impression that Massy subs out their lawn mowing/edging/trimming to small independent contractors without qualifying, monitoring or supervising them. I ran my own business for thirty years, so I kinda know how things like this work.
When the Massy company employees come do their other services, they have a Massy vehicle, a Massy uniform, leave a Massy sign in the yard, and leave a copy of their service report on my door. The one guy who finally showed up did an excellent job but he had his own vehicle and equipment. I still have his name and phone so I may just give him a call.
I had paid Massy a year in advance for all of their other services, so it was a real battle getting any recourse when I had this problem. I always pay them promptly, but no longer pay them in advance.
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