I agree mistakes happen but not being able to contact them is unacceptable to me. Last Monday, our flight was delayed and we missed our 5:20 P.M. shuttle (not Groome’s fault). Promptly called Groome’s 24 hour number advertised as
For immediate assistance, please call (352) 539-9664 to speak with a representative.
One hour of listening to hold announcements encouraging us to update our reservation on the website which would not allow any changes to an “expired” reservation and nobody ever answered. Finally, we met the incoming Groome driver who said “after I complete my drop offs, I will be back at 7:15 and get you on”.
When he returned he was full and could not take us on, after all. Then we took a taxi to Brownwood at 7:30, $220 with tip. Could have done that at 5:30 if Groome just answered their customer service phone. Shuttle was good while it lasted but with the changeover to Groome, never again for us
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