Quote:
Originally Posted by PurePeach
Yep. We moved to TV with a 3 yr old Dyson that quit. Took it back, got full refund with no problem.
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Several Costco employees told Business Insider's Áine Cain that the store's lenient return policy is the source of many tricky situations in the store.
"A woman came in and returned two dirty toilets that she had purchased online over five years ago," a Costco worker who has been with the chain for three years told Cain in June.
"She 'didn't need them anymore.' She didn't even clean them! I'm embarrassed that we ended up taking them back, but we did make her take them outside and clean them before we did," she said.
While some customers are clearly out to abuse the system, it's undoubtedly confusing.
The above is from the Costco website.
As one who ran big box stores for years ,I have seen it all. Costco,s has been putting the brakes on with the returns. Please you think because your three-year-old vacuum stopped working, Costco owes you another one. Really???