I just re-read your OP - there sounds like a communications problem between the printer and the computer. Office2007 is absolutely not supported anymore and if you're printing other things with full color, then there's really nothing you can do other than either upgrade your MS Office, or use a different software suite. I use LibreOffice instead of MS Office, because it's free, it's supported, it is upgraded and updated regularly, has robust help files, and it's open source.
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