Just had to do a short notice round trip to/from MCO with Groome earlier this week, here are my observations.
- Their web site sucks, needs improvements big time.
- They are slow to answer the phone, but helpful once you finally get someone.
- Both trips were express, from/to the LSL terminal with a Brownwood stop, and went smoothly and were close to being on time.
- Both trips were in a relatively small van, which was very cramped and had way less leg room than a taller person requires to be comfortable.
- If your incoming flight is early/late, good luck finding an open seat on a different shuttle where you don’t have a reversed space. Workman typically used larger and more spacious vehicles with open seats for early/late arrivals.
- One of the drivers told me the transition from Workman to Groome has been difficult but the bugs are slowly being worked out. He also said the long term plan is to discontinue the shuttle service where they pick up/drop off every customer at their home and focus exclusively on the express service from terminals. They will still offer home pick up and drop offs between customers homes and the terminals. Also, he said eventually they plan to have four terminals and two separate express shuttle services. The northern express service will have Spanish Springs and LSL terminals. The southern express service will have a Brownwood and TBD terminal (initial thoughts are a Sawgrass terminal).
Hope this helps.
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