[Buckeyephan]

Returned Thursday on an international flight which landed at Terminal C. This was our first experience with this location. After an 11 hour flight, passengers had to climb a spiral ramp up four floors to passport control. Very steep and a long time to find a restroom. Getting through the checkpoint was easy. Then the fun began. Our car was parked in the North Lot. Big terminal with very limited signage but we found one that said where shuttle service was. We knew we needed to get to the main terminal. Only shuttles went to South Lot and Employee Parking. Shuttle driver said we needed to take the train which was on level 3. Went to the elevators but there is no button for 3. Choices went from 2 to 4. Went to level 4 and found the sign that showed where to get the train. Hauled our cargo there only to find the only way to get down to level 3 was by dragging our suitcases on an escalator. I feel sorry for any visitors who encounter this mess. We knew where we needed to go but found it difficult to figure out how to get there. It was easier to make our connecting flight in the huge Frankfort Airport with a language barrier than it was to get through the mess in Orlando.