Many people work in many different jobs that deal directly with people and their story is the same.
And as much as I appreciate what they do I have no desire to be a server, policeman, nurse, paramedic, sales clerk, receptionist, telephone operator, etc., nor do I feel the need to work any of the jobs before receiving their services.
Sure there are rude and inconsiderate people who may take it (whatever "it" is today) out on the service person. Unfortunately that person is often the only contact you have with the establishment and if there is a problem they undoubtedly will be the first to hear about it. If it escalates they need to get their manager involved.
I speak with some knowledge of the service industry (not food service). I had hundreds of employees who had direct contact with tens of thousands of customers every day. If things got out of hand they were instructed to contact their supervisor. If the supervisor couldn't handle it I got a call. When an employee started to complain about the job and/or customers I had this response: "Did you know the job involved customers and dealing with the public when you accepted the position?" (Of course the answer was yes.) "If what you are telling me is you don't like working with customers then perhaps this job is not for you." Then I would proceed to tell them about some undesirable job that paid a lot less than what they were making. My point is - if someone accepts a job at $3.50 plus tips and later thinks it is not enough perhaps they are in the wrong job. If that person really loves the job it should come across that way to the customer, who in turn leaves a nice tip. I would like to be optimistic and think the good customers will outweigh the bad, otherwise all of us would be eating at buffets.
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New York, California, Pennsylvania, Florida
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