I too had problems getting my mailbox number. Not the keys, I was given two keys at closing, but like you no one seemed to know the number of the box. The real estate agent, when asked replied: "Ask your neighbors".
What worked is I called 1 352-753-2270 & asked. ← This is the one that worked, they gave me my mailbox number, pretty quickly.
Sorry this doesn't help with your key issue, but you will learn which mailbox is yours.
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