The most likely cause of the problem is a bad solenoid set a word into the didn’t know the spelling off. It's very easy to replace yourself. The solenoids can fail two ways. Fail to open, or fail to close.
I agree that the Orbit B-Hyve controllers are far a superior choice. I replaced the sprinkler controllers with the B-Hyve controllers in two homes, plus a in-laws home. The Orbit B-Hyve controllers can be easily programmed, controlled, and monitored from your cellphone, no need to have a sprinkler guy control your sprinkler system adjustments, since it's so easy to do yourself. I had two 12 zone Orbit B-Hyve controllers in my Minnesota house, and I have three 12 zone and one 16 zone Orbit B-Hyve system in Florida. We have a lot of garden areas which use risers and drip systems for irrigation, plus the lawn irrigation heads. You're better off buying an Orbit B-Hyve controller, that you can easily control from anywhere. The models with more zones don't cost much more, and gives you the option to increase your zone count in the future.
I also install all the underground sprinkler pipes myself, at three homes so far. Maintaining a sprinkler system in Florida is much easier because you don't have all the hassles with blowing out the sprinkler system with compressed air to winterize the system every year. The cold weather can still damage some heads even when the system is blow out.
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