The goal of every American airline is not transportation, but merely to discover new ways to torment their fellow citizens in most petty manner possible. Spirit used to lead the pack in this regard, but United believes that this new innovation of charging more for aisle seats while giving all the luggage space to the window seats will vault them into the lead.
It seems like they started this nonsense in earnest about 15 years ago, but they've actually hated us ever since we ended their sweetheart deal with the gooberment back in the 70's. Most businesses value customers, but this pack of geniuses wonder why they perpetually teeter on the edge of bankruptcy while the bulk of their customers would rather drive three days than expose themselves to 5 hours torment at the hands of an airline and their cohorts at the TSA -- and pay three times the cost for the privilege.
Much like the dumbass insurance companies, who flee Florida when they discover that there aren't enough Villagers to fleece so they can offer cut-rate insurance to beach-dwellers, there has never been an airline executive bright enough to discover that if he just quit abusing his customers, he'd drive all the competing dungeon masters out of business, and make up on volume what he lost in baggage fees.
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