You need to look for an error code when hot water not working. An error code 11 typically means the igniter coil has gone out (very typical for these units). It is also recommended by the manufacturer that you descale the unit once a year, if you haven’t done that it is another potential issue.
Some will recommend using a plumber on the unit. But some of the basic maintenance can be done by you (YouTube videos to show what to do). There are people in the Vilages on Nextdoor that will also do the work for much cheaper than a plumber (Bob Keyl 630-660-8117, Mark Colette). I keep an extra igniter coil on hand so I am not stuck ordering a part online or hoping HD or Lowe’s has one.
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