Quote:
Originally Posted by ThirdOfFive
Its been....how long now since Groome bought out Workman? Six months, maybe? I read TOTV routinely and have seen maybe 5 first-person complaints about their service. Considering that Groome serves (est.) 50 to 100 Villagers a day, that's not a lot of complaints. My thought is that the vast majority of folks find Groome's service completely satisfactory.
Of course, we'd rarely read or hear about that.
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Or most don’t use TOTV site. We had six different incidents with Groome, with reservations and yet no room on the bus, had to wait for next pickup, two out of the 6, had to have family drive last minute.
Our family and our friends no longer uses them, since complaints go no where, it’s not worth the headache, of using them. Plus even 10% of business has issues that still 10% who had to find other means of transportation
Our Private guys commented they have close to twice the business since the buy out this year. Hopefully Groome will take notice, but time will tell, around holidays