I have not been impressed with Groom
They packed the bus full, and you may be the first one. You may be the last one or again they may have ever booked and not get picked up at all.
I also had one driver pick us up who got lost and didn’t know where he was or where he was going other than an address that did not show up on his map because of new construction. Which almost cost us our flights because we were 45 minutes late due to him being lost.
There are just too many private drivers operating travel to and from the airport. Especially if you got a group of people is cheaper to take a private transport to his room that charge you by the person.
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