Thank heavens for this thread! And I think I might have a reason why some people are missing their ride.
You might recall that the way Groome does your reservation is that you give them your flight time and they give you ride pickup times to choose. Mine is12:37 PM. When I checked my reservation, they had me set up for 9 PM! I guess their app must have confused 12 noon for 12 midnight, and I didn't notice. Maybe I typed it wrong. Who knows. But I've been sitting here with a reservation 12 hours too late for two months. But thanks to this thread I checked, and now I have a reservation for 8AM, just in case they don't show and I have to drive.
Thanks TOV!
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