I was not picked up by Groome on November 21 and was on hold with them for 55 minutes. Finally drove to the airport. I also called and asked to speak to a manager, when I arrived at my destination. Of course, there wasn’t anyone with whom to speak. I left 2 messages and finally went to their office when I got back. I was told they needed to see where the problem was and then would make a decision on giving me a refund. I felt he was blaming me for an error in making the reservation, though I made it via phone, not e-mail. Haven’t heard anything yet. I will go back next week to see where they are in their investigation of the problem. I will be contacting Seniors and Crimes here in The Villages. I suggest we all do that!
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