Quote:
Originally Posted by RedFoxRick
Our trip to see family on Thanksgiving was almost over before it started thanks to Groome Transportation. They overbooked our shuttle and their system indicated we should be on a night-time shuttle rather than the morning one that we had reserved and recievd confirmation the day before (due to system transfer error). Family stepped in and helped us catch our flight. Another gentleman was also victim to the overbooking on the same shuttle. The worst part about the whole ordeal was Groome's lack of concern and customer service after the fact. I asked for the charges to be credited back on my credit card. They told me they could not do that without approval of a Manager. However, they would not make one available to speak to. I was told a Manager would reach out to me - one week and four more calls later I am still waiting a call from a Manager. When you absolutely have to get somewhere.....don't count on Groome to do it - and don't expect them to care about it when they don't.
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Thank you for the warning!!
Definitely call your credit card company.
I tried to book them at Brownwood Hotel and their website is absolute garbage. Tried calling them & was worse. No house pickup.
All private cars booked.
Finally went to The Villages Van ( always took them in past ) and it
couldn’t have been easier. Pick me up & drop me off at my door.