We have been using Kalos for years now. They are always honest and straightforward. They have a pretty good service plan too. My only gripe is on our recent service the tech said that our capacitor was low down to 75% and would probably need to be replaced in the future. I asked if they had one on the truck and how much to replace it now. Mind you the AC unit was open and I could see the capacitor. He quoted $189 wow. I said hey come on now. You are right here and there are 3 wires to unplug and plug into the new capacitor. That is outrageous because I know that they cost under $25 on Amazon or ACE. He agreed and gave me the number for a replacement. Their tech are always very nice and honest. Kalos could have made a quick $40 if he had quoted me $50 to replace it right then. I am sure they buy them in bulk for about $10. All the AC companies are the same. When we were using SunCool they wanted $211 for a capacitor during a service call. If they had to make a special trip out I can see the high cost but not when they are right there doing a yearly service. I ordered one on Amazon and it took me 15 minutes to change it our and I am not a real handy person.
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