Next time use Uber instead. Uber has a much larger staff of drivers, you’re not totally dependent on just one person, who may have issues, or is unreliable. We add one hour to the normal travel time to the airport, in case there is a problem with the individual Uber driver or the roads. For example, if we need to be at the airport two hours before the flight, we add the normal travel time, then add an extra hour. That’s the time we schedule to be picked up by Uber. It’s happened before where two different Uber drivers could not find our location, and the ride was handed off to the third Uber driver who could find our home. We also have Global Entry, which eliminates the long security lines at the airports. Global Entry allows you to use the very short TSA Precheck security lines, and saves a lot of time. If an extra hour buffer isn’t enough time, add more time. It’s better to be a little early, than to run across an airport terminal. Done that, never again!
Dispute the charge on your credit card, and find as many review websites, and give that ride service a poor rating. That will help compensate you for the poor ride service that’s flighting you to refund your money. Absolutely never use that ride service again under any conditions of the refund status. If you can’t get a refund, consider it a lesson to use a major ride service next time. Plus, find even more review site to publish even more poor renews!
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