I just want a brick and mortar bank. Bank of America has a branch near me by car, and at a reasonable distance away by golf cart. Citizens First has branches all over the place, and there's a Chase bank in walking distance to my house, if I had decided to go with them instead of Citizens First.
I want to know that if there's a problem, or I have questions, I don't have to press 7 for this, then 3 for that, then 1 for that, then wait on hold for 20 minutes, only to be disconnected and have to start over again. Or worse - go online, search for a FAQ, not be able to find it, then use their "chat with an associate" feature only to discover that it's not a person, it's a bot, and they can't answer my question and won't set up a call with a real person. OR - they will, but that person is in Pakistan. I can instead go to the bank, talk to an actual person, IN person, within 10 minutes of my decision to talk to someone.
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