We removed the part of the lock that it latches into out. Behind it, we put a small piece of cardboard and then put the piece back and screwed it in. After that, it worked fine and has been working fine for about 10 years….so that part of the door that is stationery, and slides into is the piece to lock, is the piece we removed. It may not solve your issue but it sounded like the same exact thing as I read through it. Good luck.
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