Why should a worker go “above and beyond”? If they’ve come to fix my AC they don’t need to clean my sinks too. They shouldn’t in my opinion, they should simply do their job. It is this ambiguous idea that people should do more, that is part of the problem. The terms of the job/contract should be as clearly defined as possible and both parties accepting them. Then a job review occasionally to determine pay raises. Not every good worker is good at “people pleasing” and some of the best charmers are known as psychopaths.
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