After living in multiple villages what determines your quality of mail service is your contractor. Informed Delivery made residents aware of mail not showing up, which seems to not sit well with some contractors.
One village residents mail in wrong boxes, packages sat in the back for days before finally entering in a larger box. Mail delivered to wrong boxes, became so common, that residents would drop off wrong mail at their neighbors who greatly appreciated the gesture. If you wanted to inquire about a informed missing mail or package, either no one would answer the knock, or just tell you no time to look, you just need to wait.
Once you filed a complaint mail became even more sketchy, a PO Box was just smart. Just before we left that village, 2 of the workers were moved to different stations, after dealing with serious Mail issues for 4 years. Things started to improve
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Do not worry about things you can not change 
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