Quote:
Originally Posted by Bogie Shooter
Go to their store in Lady Lake and discuss with them.
Very helpful to me in the past.
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Thank you, I was about to report them for elder abuse. A promotion agent called me in December talked for half an hour - after I said over and over I do not want to change my plan. He said an add on would be free my total bill would be xx. Well, come January and my total bill is twice xx. And a service was added I never use. I called them on the Jan 3rd, yadda, yadda, for 2 hours they said everything was fixed.
Looked again today, NOTHING was fixed. Another 3 hours on the phone, they keep giving a phone number to call that either puts you in a loop or hangs up on you. After escalating finally someone calls back, again promises to fix my plan and bill and I’ll see it in 48 hours. So I am waiting. Everything is documented, you know me, exschool teacher, email and voice recording. Hopefully, it is fixed. We will see. The suggestion to go to the store is excellent. Lesson learned. Be VERY careful when dealing with Xfinity!