You think xfinity is the only company that does this? Do you negotiate when you buy a car? When you call or go in to negotiate, have an offer from another carrier in your back pocket so if you can’t negotiate to the terms you want, then cancel on the spot and take the offer you have in your back pocket.
If you have a verbal offer, it means nothing. If your bill goes up after a promotion, you needed to work out a deal a month before you expiration date so you wouldn’t have been surprised, in writing. I chatted online with xfinity when they promised me a special rate after the promotion and I have the whole chat in writing so if anything changed, I would have brought up our chat.
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