I'm kind of surprised that you had this experience with Home Depot. When we bought our home 2 years ago I had them install a new higher efficiency electric hot water heater without issue. The price was competitive. They installed a new expansion tank and pan, etc without me asking. I agree you can change your electric hot water heater fairly easily yourself if you have some help getting the old tank out and the new tank in but for many of the older folks here in the Villages, this is not really an option.
As far as installing appliances, I've found the installers at Lowes are very good and know what they are doing since they have dedicated techs that only work in the Villages and the surrounding local areas so they are very familiar with our homes designs. When I bought a dishwasher at Lowes they asked me which model home I had and a few questions about the kitchen layout and knew what I needed for the install such as hose lengths, etc..
We also were able to get the extended warrenty on our new appliances at a good price due to the sale and when we had a problem with the display on the microwave the process was very easy to get support and the tech replaced the defective part within a weeks time. He had to come out to see what the problem was, ordered the part then came and installed it. If the Microwave was unrepairable for whatever reason the would be obligated to replace it.
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