[golferling]

I was a patient of Dr. Kathryn Williams from 2004-2007 at Southern Trace Dental. She left that practice and opened her own practice, known as Palm Ridge Dental ( in the Buffalo Ridge complex) about 2 years ago. Since I liked the hygienist at Southern Trace, I was slow to change. Today, I officially transferred over to Palm Ridge. Dr. Williams is great, and I had a wonderful hygienist named Kathy. I called my old place to pick up my records, and when I went to Southern Trace dentistry to pick them up, they gave me some papers of my last visits and paper printed X-rays, and charged me 26. dollars...for my own records. Interesting. Has anyone else had to pay to get their records? The receptionist at Southern Trace told me the new owner had to purchase my records as part of the business, and that "everyone does it." Mmmm...this was news to all the staff at Palm Ridge Dental. They do not do it, just for your information...
Do you all know about charging for records? With everything on computer, too, I thought they would give me a disk..nope, just papers from a printer.